Hotel New Grand

Location: next to Yamashita Park, 5 mins to Chinatown, 8 mins to Gundam Factory and 15 mins to Red Brick Building. Staff: Excellent! Friendly and helpful (huge thanks to M Sekiguchi san, M Sonoda san and A. Niihara san) Room: We had an amazing room in the Main Building with a view of the bay. Can see Gundam Factory and we watched the fireworks at Osanbashi. May not be the most “modern” but we didn’t need that. Main Building - this was gorgeous. Haven’t seen the rooms in the Tower Building but love the Main Building for that historic look. Café (Main Building) - always a queue so book beforehand. Loved the Neapolitan, Seafood Doria or the pudding!

Room was spacious, clean and big enough for a family of 4. They converted the sofa bed for us. Clean and well maintained. Breakfast very nice, full table service with plenty of choice. Staff very pleasant and helpful. Concierge helped us locate a lost bag on the train. Excellent location, right near station and Chinatown. Close to little supermarket. Excellent coin laundry on 6th floor - although they should ditch the washer/dryer combos for regular washers and dryers that don't just steam your clothes and take forever.

it was not a common experience in Asia, that when you send your room requests for a famous hotel and they apologised to you for not able to fully satisfying you, and then asking you to probably consider an alternative hotel. Most hotels, would reply you that they will try their best. Majority would try, but they won’t do their best. Who would spend so much effort on a customer who would only spend one night! But Hotel new grand was different from the rest. The team definitely tried their best, from the start of my booking, till I waved goodbye. The room reservation team, Sakiko, was always honest and found time to elaborate on my room choices, the pros and cons of staying in her hotel, as she simply worried that their historic hotel would be too old for my liking. The lobby manager, Mr Tanaka, accompanied me during my checkin and checkout, showed me my room, assured me that everything was checked, and reconfirmed with me whether the room was to my liking. When I mentioned a minor issue during checkout that the in-room clock having a ticking sound, he quickly recorded down in his notes. The rest was memory, of the window view, of the running water that fills a bathtub within few minutes, of squeaky clean room, of staff and doorman who greeted u everytime you stepped out or went in the hotel, of their signature napolitan pasta and Seafood Doria. Thank you, Hotel new grand for making me fall in love with you, and Yokohama.

I liked the lounge on the 16th floor where we stayed ! Having a quiet space to rest and have a drink or a cup of tea was lovely!

Stayed here for one week. The room was spacious with a gorgeous view of Minatomirai. We stayed in a triple room and all 3 beds were very comfortable. Staff were very professional and polite. I'd recommend this hotel to anyone staying in Yokohama.